Raise The Bar | Healthy Functional Nutrition Bars

Are your Functional Nutrition Bars gluten free?

Our Functional Nutrition bars may contain gluten, so they are not suitable for people requiring a gluten free diet.
Are your Functional Nutrition Bars suitable for vegans or vegetarians?

Our Functional Nutrition bars are not suitable for vegans or vegetarians as they contain collagen.
Where does the collagen come from in your Functional Nutrition Bars?

The collagen used in our products is bovine derived collagen peptides.
Where can I purchase your products?

You can purchase our Function Nutrition Bars from our online store. Simply add the product to your shopping cart and the webstore will take you through the order placement process. Alternatively you can purchase our bars from Catch of the Day or independent retailers such as IGA.
I have a specific question about a product...

We are more than happy to answer any and all questions, simply email hello@raisethebarfoods.com.au and we will get back to you.
How long will it take to receive my order?

The transit time from our head office in Clayton South VIC to you will depend on where you are located. You can find more information regarding lead times on the Australia Posts website.
How much is shipping?

Raise The Bar have a flat shipping rate of $10.00 per order, this is for orders being shipped within Australia.
What if I am not going to be home when my delivery is expected?

If you have placed an online order and received confirmation on delivery date but not sure you will be home to accept it, you can email us at hello@raisethebarfoods.com.au and we can update your delivery to have an authority to leave note to ensure your parcel is delivered and left is a safe place. Or alternatively your parcel will be redirected to your local post office for collection. A collection card will be left at your address advising where to collect your parcel.
Can I collect my order?

Our head office is located at 114-116 Fairbank Road, Clayton South VIC 3169. If you are local to this site and wish to collect your order please add a note to your online order. If you have any further questions feel free to email hello@raisethebarfoods.com.au
Do you ship orders internationally?

At the moment we do not have international shipping set up on our webstore. If you are interested in shipping an order overseas please email hello@raisethebarfoods.com.au for more information.
What is your return policy?

We want to make sure you are happy with your order so please contact us via phone or email within 24 hours of receiving your order if you have any problems with your order. You can read more about our return policy in our Terms & Conditions.
My order has arrive and something is not right, what do I do?"

If there is a problem with your order please call us directly on 03 8551 1800 or email hello@raisethebarfoods.com.au and we will be able to help you.
What payment options do I have?

Our webstore payment platform is Square. This platform will allow you to securely process online payment for your order using your Visa or Mastercard. You will see a green tick box and green lock confirming this payment process is secure. Your data is safe and secure when processing an order with Raise The Bar.
How do I use a discount or promo code?

If you have a discount or promo code to use on your order, you can enter this code in your cart or during the checkout process. Look out for the ‘enter a promo code’ prompt to apply it to your order.